NI-System v7.0
An ITSM unified management platform with clear goals and top-level design. One system covering the entire IT service management process, forming unified data rather than fragmented data from multiple independent software.
Eight Tools for Technical Administrators
Free technical teams from repetitive work and focus on truly valuable improvements
Automated Relationship Mapping
Automatically discover and map logical and physical relationships of IT resources through CMDB, building a structured configuration management database. Say goodbye to the pain and inaccuracy of manual maintenance.
Unified Monitoring & Alerting
206 device types and 7,751 monitoring metrics built in, covering networks, hosts, applications, storage, security devices and all IT infrastructure. Active polling + passive reception + traffic analysis for fully automated, comprehensive monitoring.
End-to-End Monitoring & Analysis
Centered on business systems, correlating performance data of associated software and hardware. Instead of isolated metrics, observe comprehensively under a unified time dimension to identify true performance bottlenecks and risks.
Service Request Management
Unified service desk entry, standardizing the full process of service request intake, assignment, handling, and follow-up. Quantify response time and satisfaction, making IT services visible and controllable.
IT Project Management
Full lifecycle project management from justification, design, build to acceptance. Task breakdown, progress tracking, cost control, and document archiving in one system, with traceable project processes.
Change Management
Standardize daily operations through standard changes, change approval, and change calendar. Proper pre-change review reduces incidents caused by human errors at the source.
Process & Governance Meetings
Execute IT service management processes, track process compliance through regular governance meetings, identify deviations and correct them promptly, ensuring processes do not become formalistic.
Problem & Continuous Improvement
Categorize recurring incidents and perform root cause analysis, identify high-frequency causes and common symptoms, form continuous improvement plans, and eliminate recurring incidents fundamentally.
Solving Management Challenges for Senior Managers from Six Aspects
ITSM is not just a technical tool, but also a management tool
Industry Compliance
Meet industry compliance requirements such as classified protection and national cryptography transformation, provide complete audit logs and data traceability capabilities, with evidence available for inspections.
Supplier Coordination
Bring multiple suppliers under unified management, quantify each party's workload, response speed, and resolution rate, making supplier collaboration evidence-based.
Team Performance
Use data to quantify team and individual workload, handling efficiency, and SLA achievement rate. Performance assessment is fair and transparent, promoting team improvement.
Discover Performance Risks
Through capacity analysis and trend prediction, discover hidden risks such as resource shortage and over-allocation in advance, transforming from reactive fire-fighting to proactive prevention.
Business Satisfaction
Establish a unified service desk entry, quantify business departments' service request satisfaction, response time, and timeout rate, making IT services visible and controllable.
Demonstrate Management Results
Through dashboards and regular reports, present the value of IT work to management in data form, making the IT department's contributions visible and quantifiable.
Differences from Other Competitors
Not a pile of features, but a complete system with goals, logic, data, and service
Clear Goals and Top-Level Design
Plan ITSM from the organization's overall goals rather than stacking features from tools. The three-step closed loop of measure-assess-guide makes ITSM a self-optimizing system.
Complete Logical Support
Centered on the full lifecycle of "business systems," from justification, design, construction to operation and retirement, each stage has corresponding processes and archival management.
Unified Data, Comprehensive Features
One system covers the full process of monitoring, incidents, problems, changes, configuration, service desk, and project management, avoiding data silos caused by multiple independent software.
Advanced Technology
Uses time-series databases to store massive monitoring data, supports high-performance queries and long-term trend analysis, meeting the needs of large-scale IT environments.
Subscription Service Model
Not just delivering software, but also providing remote duty center, data analysis, and on-site monthly meetings. We use the system together with customers, rather than leaving after delivery.
Want to see how NI-System v7.0 matches your IT management needs?
Book a demo, we tailor communication based on your industry and scenario