Customer Stories
See how customers across industries solve IT management challenges with NI-System v7.0
Zhejiang University Women's Hospital: Data-Driven IT Service Management Upgrade
The Women's Hospital, Zhejiang University School of Medicine established CMDB, unified monitoring, and digitalized ops processes through NI-System v7.0. 100% of 37 system anomalies resolved, and 5,000 service support cases deposited 28 common symptoms.
Shandong Healthcare Security Bureau: Province-Wide Healthcare Platform Ops Collaboration
Facing ops collaboration challenges with 60,500 units and 4,000+ personnel, the Shandong Healthcare Security Bureau integrated NI-System v7.0 with Shandong Connect, achieving auto-group collaboration, mobile approval, and full-process closed loop.
Beijing Polytechnic College: NI-System v7.0 IT Operations Training Course
The School of Information Engineering launched an IT operations training course, selecting NI-System v7.0 as the training tool. Collaborating with Hanyuan Wangzhi, real enterprise cases were transformed into teaching cases, receiving recognition from the school and praise from students.
Xiaomi Technology Support, NI-System v7.0 Fully Compliant with Xinchuang
Xiaomi has used NI-System v7.0 since 2019. Over four years of collaboration, CMDB, incident management, service request, and problem management were implemented, supporting global IT services, and jointly planning the comprehensive NI-System v7.0 6.0 redesign.
Sichuan Cancer Hospital: Full-Process ITSM Implementation Practice
Sichuan Cancer Hospital implemented NI-System v7.0 across the full process — from configuration management, business monitoring, port monitoring to incident, service request, change, and problem management — achieving expected management goals.
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